Skilled agents often juggle billing systems, shipping partners, and CRMs at lightning speed, revealing common patterns in customer interactions.

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that since its launch in March 2023 ...

One problem enterprises face is getting employees to actually use the AI agents their dev teams have built. Google, which has already shipped many AI tools through its Workspace apps, has made Google ...

This is important because: This agent workspace is Microsoft’s template for how Windows 11 AI agents will actually run on your machine. Instead of pretending to be you, each helper gets its own ...

Google is preparing for a future where office software does far more than respond to prompts. With Workspace Studio, the company is laying the foundation for AI agents that can observe workflows, take ...

Data analytics provider PredictX has launched an "intelligent workforce of AI agents" designed to guide travel buyers in understanding and acting on their travel data, the company announced. The ...