Telos Corporation announced that it has been awarded a $14 million contract by the Defense Information System Agency (DISA) to support the Automated Message Handling System (AMHS) for the DISA ...

SEATTLE — The Seattle Police Department (SPD) began a new process Thursday to follow up with 911 callers and crime victims in the city. The process involves sending fully automated text messages and ...

The old way of delivering organizational messages across the Defense Department was a fixed infrastructure known as the Automatic Digital Network, where messages were sent to a communications center, ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

WICHITA, Kan. (KWCH) - When you call 911 for an emergency in Sedgwick County, half of the time, it won’t be answered by a real person. It’s answered by what the county calls its “queue,” which is an ...

The next stage of risk management will be shaped by the capacity of organizations to strike the right balance between ...