The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside ...

FIRST ON FOX — The Federal Communications Commission (FCC) will vote on a proposal to improve customer service at call centers by encouraging onshoring and strengthening accountability for certain U.S ...

U.S. Federal Communications Commission (FCC) Chairman Brendan Carr walks through the subway system under the U.S. Capitol in Washington, D.C., U.S., December 2, 2025. REUTERS/Jonathan Ernst By David ...

The D.C. Council Judiciary and Public Safety Committee is hearing testimony on several bills today, including two concerning the District's 911 call center.

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...