In an era of social media sound bites and content "snacks," does the customer case study still matter? Absolutely - but there are use case pitfalls to avoid. Eleven of them, by my count. Is there a ...

Part of the marketing playbook for value-based selling is the use of customer case studies to provide references and proof of value for a product, service, or software solution. This is what customer ...

Opinions expressed by Entrepreneur contributors are their own. While it’s been established that B2B businesses often benefit from content marketing, one type of content leads the way to more ...

One of the most significant communications lessons I’ve learned working at a business-to-business (B2B) software company is that our customers are a lot more interesting than we are. It’s the truth.

An effective case study starts with a great interview. These five tips will help you ask relevant questions and elicit answers that build persuasive case studies. Are you familiar with "progressive ...

Transport for London (TfL) is the local government body responsible for most aspects of the transport system in Greater London. TfL was created in 2000 as part of the Greater London Authority by the ...

As a customer service consultant, I do spend a lot of time designing and deploying customer service best practices–or behavioral and brand standards, as I prefer to think of them–for companies seeking ...

As the local transportation organisation for west central England, Centro is responsible for providing excellent customer service, real-time passenger information updates, and keeping people safe and ...

An effective case study starts with a great interview. These five tips will help you ask relevant questions and elicit answers that build persuasive case studies. Are you familiar with "progressive ...