“Mrs. Jones” is in the middle of the dayroom, once again engaging in verbal abusiveness that disrupts the residents, families and staff on her unit. When Rosa, the CNA, notices this, she immediately ...

The main idea behind this model is that many behaviors we do are what we call learned behaviors. However, when we say that behaviors are learned, we don’t mean that you purposely taught your child to ...

Home care workers must stay calm, show understanding and record what they see when dealing with challenging behaviour on the part of a service user with dementia, says Jennifer Roberts of the United ...

Every day in classrooms across the country, teachers and students clash, and what oftentimes results is a power struggle. This not only makes an already challenging situation even more difficult, but ...