Q: Our agency is getting into the high-end tour business. We act as the credit card merchant for the program. Retail advisors book our tours by calling in their clients' credit card numbers. I am ...

Picture this: you’re browsing your favourite online store when you spot a great deal and make a quick purchase. Days later, a different product arrives. The platform assures you that the right product ...

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Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on their website. Finally, you can ...

A request by telephone does not trigger the full protection of the Fair Credit Billing Act. Put your chargeback request in writing. After you have filed for a chargeback with the card company, you may ...