AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

I pushed eight free AI chatbots to their limits to find the best AI chatbots of 2026. To explore our top picks, check out ZDNET's chatbot-by-chatbot guide.

The parents of two Texas children are accusing a popular chatbot service of exposing minors to sexual content and hinting that one of the children should kill his parents, according to a lawsuit. The ...

Informational chatbots cover almost 64% of the medical sector. While healthcare providers are already using different kinds of AI, like machine learning and predictive analysis, the chatbot is a new ...

Thane: In a significant move toward digital governance, the Thane Zilla Parishad (ZP) has launched an innovative WhatsApp ...

An AI customer service chatbot for delivery service DPD used profanity and criticized the company after prompting.