Telephone Skills for Enhanced Customer Service is a course designed to enable participants to understand the importance of proper telephone technique. Topics include using voice skills for effective ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

These simple tips will increase how receptive people are to your requests for help. They mainly apply to asking for help from people you know, but some apply to customer-service situations as well. 1.

The latest American Customer Satisfaction Index finds that airlines score a failing 64 percent. Hotels? Guests give them a gentleman's "C" (75 percent). Ditto for car rental companies. Even though ...