Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Buying someone a card can be a nice way of celebrating an occasion like a birthday or sharing sympathy for a sad time, like losing a loved one. What would you do if you couldn’t find the exact type of ...

Working in retail means dealing with the occasional rude shopper, but most people eventually calm down and move on. But that wasn’t the case in this story. Two angry thrift store customers weren’t ...