“Oncology nurses are unique in that we see patients for a long time. We get to know their families. We see them through ...

Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

As rewarding as being a healthcare provider is, there are also stressful moments, sometimes brought on by the need to deal with difficult patients. In fact, physicians say up to 15 percent of patient ...

In nonpsychiatric settings, primary care physicians consider 17% of their patients as “difficult,” particularly those who ...

Prevalence of difficult encounters among clinic patients was 0.17; characteristics that increased difficulty included depression, chronic pain.

What Do People Affected by Cancer Think About Electronic Health Information Exchange? Results From the 2010 LIVESTRONG Electronic Health Information Exchange Survey and the 2008 Health Information ...

Source: Getty Images The virtue of patience can help lead to thoughtful solutions that both respect the patient and promotes their safety. The approaching cold winter reminds me that I need to have ...