I recently spoke to a friend who was frustrated by a customer service experience with his mortgage company. Before this incident, he had liked the bank and found them easy to work with. He had ...

One of the most effective ways to create customer confidence is to practice proactive customer service. The short description of proactive service is doing something for your customers before they ...

In the debut of a new column, Laura Hatch, founder and owner of Front Office Rocks, analyzes problems common in dental practices and offers practical steps you can implement to either fix these ...