Snohomish County 911 (SNO911) has earned Accredited Center of Excellence status from the International Academies of Emergency Dispatch. This recognition places SNO911 among a select group of emergency ...

Luzerne County 911 dispatchers couldn’t give callers their undivided attention in the past because they had to simultaneously search a database to pinpoint emergency responders who must be summoned to ...

Months before a man died following a computer-aided dispatch system outage, a Baltimore official warned that the ailing emergency communications network, which routes 911 calls to police and fire ...

Engineers at Oregon State University are studying a new approach to organize and route truck transportation that could save millions of dollars, improve the quality of life for thousands of truck ...

TODAY: (Updated 6:04 p.m.) A consolidated emergency dispatching system got a big boost this week with enabling legislation signed by Iowa Gov. Chet Culver, and the move is being hailed by both Scott ...

The department is taking a gentler approach to alerting firefighters of incoming calls, with alarms that start softly and a calm recorded voice.

TRAVERSE CITY — A full rollout of Grand Traverse County’s Central Dispatch AI assistant has been delayed because of technical problems. The county’s implementation of the new automated assistant ...