This morning at its Microsoft Ignite virtual users conference, Microsoft introduced a number of capabilities for Microsoft Dynamics 365, its CRM platform. Among them is real-time customer journey ...
Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...
At Microsoft's signature event this past week, collaboration priorities like improving workflow and communications came to the forefront. Here are the collaboration announcements that showed Microsoft ...
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