With Google’s Gemini gaining traction in the generative AI race, many users who once relied on ChatGPT have now begun ...

Gen AI is turning voice assistants into conversational interfaces, reshaping everyday interactions as devices understand ...

Gleb Tsipursky is CEO of the hybrid work consultancy Disaster Avoidance Experts and author of the best-seller “Returning to the Office and Leading Hybrid and Remote Teams.” The conversation about ...

If you work in CX or revops, chances are you've had more than a few conversations about generative AI recently. Some of those conversations are filled with excitement. Others are loaded with questions ...

Some writing tasks are easy or repetitive, and it makes sense to outsource them to AI. Others deserve your time and attention ...

How easy is it to spot conversation generated by artificial intelligence (AI) large language models (LLMs)? A new study published in Cognitive Science evaluates the ability of LLMs to dupe people that ...

As professional services firms continue exploring the promise of Generative AI, the real question is no longer if to start—but where. In our recent article, AI with Integrity: How Small AI Bots Drive ...