Atlassian is a development and management software company headquarterd in Sydney, Australia. Founded by Mike Cannon-Brookes and Scott Farquhar in 2002, it has nine offices in six countries and ...

SAN FRANCISCO--(BUSINESS WIRE)--Atlassian, a leading provider of collaboration software for teams, today announced the availability of JIRA Service Desk - a modern and flexible service desk experience ...

Atlassian JIRA is going through some big changes, the company announced today, splitting into three separate products. Over the past 13 years, Atlassian's JIRA has gone from a simple bug tracking tool ...

The software, initially designed to help IT teams track and resolve service requests, can now be configured for use in non-tech areas such as HR and legal. Atlassian has expanded the focus of its Jira ...

Arguably, there is a direct correlation between the quality of the IT service experience that a user receives and the sophistication of the service desk software upon which the organization relies.

Atlassian on Thursday rolled out an update to its JIRA Service Desk that adds machine learning, integrated customer satisfaction surveys and automation for resolving problems and incidents. The ...

Jira Service Management remains a good choice for larger help desk shops, with new features like customizable dashboards and a low-code smart forms generator. Third-party integrations, however, remain ...

Atlassian released updates for Jira Service Desk and Jira Service Desk Data Center to fix a critical-severity security bug that can be exploited by anyone with access to a vulnerable customer portal.

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

From cloud document repositories to more powerful reporting and analytics tools, take Jira to the next level with these third-party tools As agile teams get used to managing backlogs and requirements ...