Every memo, every letter, every email or proposal you write speaks volumes about you and your organization. That's why it's so important that each correspondence that leaves your desk is crisp, ...

Learn how to write more persuasive emails with negotiation strategies from The Black Swan Group. Use emotional intelligence ...

We live in an attention economy, where the bounds of our productivity and relationships are no longer limited by our access to information, but rather by our ability to sort the relevant from the ...

Employees are spending almost a third of their workdays reading and writing emails (28% according to a McKinsey study.)Add to that time spent searching through files and inboxes for information (19% ...

Salespeople, recruiters and managers all need to communicate quickly and effectively. But that is often a challenge. Most professionals have a range of other tasks on their to-do lists besides tending ...