Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...

CMS data reveals patient complaints against hospitals are rising sharply, illustrating oversight gaps and trust issues that demand CEO attention. Hospital leaders face a growing concern when it comes ...

When it comes to addressing grievances that affect Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores — such as “feeling unengaged in their care,” “lack of clear ...

Patients complain about their doctors for all sorts of reasons. Sometimes it’s smaller stuff like bedside manner, wait times, how rushed the visit felt. Other times, the concerns go much deeper: ...

All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads ...

Add Yahoo as a preferred source to see more of our stories on Google. ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to ...

Current and potential patients are taking to the internet to share opinions and make decisions about healthcare providers. Good reviews can convert prospective healthcare consumers into patients, ...

One in six patients are deemed to be dissatisfied and demanding. But to prevent difficult medical problems from being redefined as difficult patients, doctors need help ...

Johns Hopkins University School of Medicine and Vanderbilt University Medical Center investigators report that physicians who attract more unsolicited patient complaints also tend to accept larger ...

Physicians with more severe or a higher number of unsolicited complaints from patients were more likely to have accepted non-research industry payments, and the trend is even stronger for those taking ...