I’m trying to get info from a supplier and they are insistent that a trunk is a 1 to 1 with a call. Now I am 99.999% sure he's wrong, but before I tell him so I wanted to make sure someone who knows ...

I have a question for all you No Jitter readers: What is SIP used for? If you are like most people in the communications industry, you will tell me that SIP is used to make telephone calls. Some of ...

Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...

Before kissing TDM voice goodbye, make sure sellers keep their pricing and performance promises, and that you don't put your network or its economics at risk. Here's how. SIP trunking (VoIP based on ...

Any business that has a corporate VoIP system can now use Skype’s SIP trunking service as a way to cut the cost of corporate phone bills. The Skype for SIP program goes into general beta testing today ...

We are becoming less and less dependent on mobile networks. You can get a data signal almost everywhere that you can get a mobile signal and most of us are around WiFi most of the time anyway.

We didn’t just take a sip. We took a good long drink of SIP technology in this round of iLabs testing. We gathered more than 50 devices from five SIP server vendors and 13 SIP endpoint vendors to ...

Nuasis (Mountain View, CA), a developer of IP call routing software for call centers, has come out with the latest iteration of its tool, NuContact Center 2.0. With this release, Nuasis employs an ...