Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...

Microsoft made big waves this year with its ChatGPT investments and generative artificial intelligence enhancements to Bing search and its Edge browser — for better or for worse. Today, it went down ...

Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Microsoft has today announced the early preview of SharePoint integration with Copilot in Dynamics 365 Customer Service. This integration will enable customer service agents to access a wider array of ...