Shopee is testing a new policy that allows customers to cancel orders later in the shipping process as part of efforts to win business, placing pressure on sellers. After orders are placed on the ...

In today’s competitive ecommerce landscape, attention is the new currency—and engaging content through video and influencers are just a few ways to earn it. To help brands stand out in scrolls, swipes ...

Thanks to the efforts of its operations and customer service teams, the e-commerce giant has established an industry-leading standard to better protect consumer rights. Ms Evelyn Goh, a 48-year-old ...