People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

Someone is sending hundreds of pointless emails to people, using Zendesk's ticketing system.

Use of popular videoconferencing platforms like Zoom, Microsoft Teams, Cisco Webex, Google Meet, Slack and others skyrocketed during the pandemic due to remote work migration. They continue to play an ...

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

Reeling from a hack and breach earlier this month, the Internet Archive hit another bump days ago after an unidentified hacker taunted the non-profit through its customer support tickets. Days ago, ...