Employee feedback often reveals practical fixes that transform how teams operate daily. We asked industry experts to share how their companies solicit and act upon employee feedback — and how that ...

When Diane Gayeski, a professor of strategic communications at Ithaca College, receives an essay from one of her students, she runs part of it through ChatGPT, asking the AI tool to critique and ...

Providing feedback does not always yield the anticipated outcome. Beyond ensuring that directions are clear, managers need to understand what motivates their employees. Try out these five approaches ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Customer feedback is one of the quickest and most efficient ways to improve your business. After all, who would know better than your customers what you do well and what could use improvement? The ...

In today’s feedback economy, consumers exercise their voice at will across an ever-increasing number of channels. Some of this feedback is solicited and some unsolicited. How can dealerships leverage ...

Receiving feedback from others is an essential component of being able to adapt to the situations that life can throw your way. How do you know if you’re doing well unless someone gives you the thumbs ...

It’s no surprise that management teams are looking at how to use customer experience as a key differentiator. But how exactly do you harness customer feedback to help your organisation provide ...