People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

Zendesk, Inc. (NYSE: ZEN) has launched Insights, its next-generation analytics tool for organizations to measure and visualize the impact of their customer service interactions managed through its ...

Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies ...

In the best-run businesses, team members work from the same database. They understand their goals and receive ample support from management to help them succeed. Without this centralized structure, ...

AUSTIN, Texas, June 11, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its strategic ...

Customer Experience (CX) vendor Zendesk has made its third acquisition in less than a year, revealing yesterday that it is buying Ultimate, an AI-powered customer support automation platform. The ...

A new report by security researchers has revealed how Zendesk’s platform can be exploited to facilitate phishing attacks and investment scams, such as romance baiting schemes. The findings emphasize ...