For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

Zendesk today announced it has acquired Cleverly.ai, a Lisbon, Portugal-based platform that finds answers to customer’s questions by creating a knowledge layer on top of apps. Zendesk says it will ...

Zendesk, a cloud-based help desk software provider, has released a Search Analytics feature that provides businesses with insight into how their customers try to help themselves by using self-service ...

LONDON & SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc., today announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized ...

We’ve tested the best helpdesk and customer service solutions currently available, and we found that Zendesk is a better option than Salesforce — but not by much. While Salesforce offers great ...

Zendesk, the San Francisco-based customer support software company with Danish roots, has grown from offering a simple helpdesk tool to becoming a major force in the world of customer support software ...

Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps. The ...

When a customer has a problem, or a suggestion, or a bug report to share, they want customer service assistance immediately. And what could be more immediate than being able to reach customer service ...

Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response. With the ...

In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, ...

Not many people associate Zendesk with field service management – it was created as – and continues to flourish – as a customer support solution, most visible through website chat client technology.