A conversation with Trinity University professor Amer Kaissi on shifting to a “positive intent mindset.” Are you guilty of bracing for the worst when it comes to your clients, colleagues, and bosses?

What if someone says something to you that doesn’t seem quite right? We got to thinking about this subject because it’s easy for us to make up stories in our head about what someone else said or did.

If there's one thing I learned in a quarter-century of management, it's that there are ample gray areas in human behavior and that resolving employee disputes may not always have clear right-or-wrong ...