Net promoter scores (NPS) are steady. Customer satisfaction (CSAT) looks strong. Churn is under control. On paper, everything is green. But then the conversation shifts. Quietly, they admit: ...

The customer journey is more than a series of transactions between a customer and a business. It’s the foundation for building lifelong relationships with your customers and is key to a successful and ...

Stories are timeless representations of our experiences. We tell stories to make people laugh, to encourage friends, and even to spread celebrity gossip. As humans, we pay attention to stories because ...

Pretty pictures won’t cut it anymore. Over the past 35 years, design has had to evolve in response to changes in consumers - their awareness, attitudes and behaviours. The business environment of the ...

New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of Healthcare Portal Security Practices New Survey Uncovers Potential Gap in Consumer Awareness and Understanding of ...

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