Mihup, a Kolkata startup, enhances inclusive voice tech with GenAI for multilingual in-car assistants and contact center solutions.

As customer experience continues to evolve, more organisations are reflecting on what truly defines exceptional customer care today. From the customer’s perspective, the expecta ...

AI chatfishing scams use deepfake profiles and emotional chats to trick victims online. Learn how they work and tips to stay safe from romance fraud.

Salesforce, Inc. ( CRM) Discusses Agentic Enterprise Architecture Evolution and Innovation February 27, 2026 11:00 AM EST ...

Burger King launched its new AI chatbot, "Patty" in February. The company said the technology can assess employee friendliness.

She’d forgotten to do her “nightly kneeling ritual,” and he asked ChatGPT how to properly discipline her. The large language ...

People are revealing sensitive personal information to A.I. chatbots — including plans to commit violent acts.