Many enterprise AI initiatives continue to struggle — with 95% failing to deliver ROI due to inadequate data infrastructure ...

Zoho CRM has an impressive array of core capabilities. Features like lead and opportunity management, sales forecasting, and ...

CRM systems fail when they're not utilized correctly or when businesses choose the wrong CRM solution. Learn how to implement ...

Liveops' LiveNexus combines AI and human orchestration backed by nearly 30 years of operational data to modernize customer experiences.

Monday.com provides a versatile solution for managing customer relationships, featuring customizable pipelines, powerful ...

Amandeep Singh Kochar has been appointed as Executive Vice President – Experience Strategy & Martech Head at Havas CX India, the specialised customer experience vertical of Havas India. In his new ...

As noted previously, when Veeva ended its licence agreement with Salesforce, it not only triggered a battle royale for ...

Rebranding from Filament Syfter, the firm’s new name and identity reflect its role in enabling every firm to unify their proprietary internal data and external market data into a single source of firm ...

Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

The next generation of inference platforms must evolve to address all three layers. The goal is not only to serve models ...

The firms that treat agentic AI as a chance to rebuild the software factory and rewire how work gets done will likely extract ...