Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Text message marketing is a powerful tool for reaching your customers. See some SMS marketing examples and adapt them to your ...

Multiple ongoing proof-of-concept projects are subject to customers' budget cycles and timing, creating uncertainty for ...

Revenue -- $14.5 million in the fiscal fourth quarter ended Sept. 30, 2025, up 11% year-over-year. Gross margin -- 37% in the ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Suzanne is a content marketer, writer, and ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

One overlooked benefit of training an AI to match your brand’s tone is consistency. Human teams do their best, but everyone ...

The Social Security Administration began the second Trump administration with a hostile takeover. It ends the year in turmoil ...

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...