The executive director of Kamat Hotels on the journey from his grandfather’s dishwashing roots to a ₹700-crore empire, and ...

The executive director of Kamat Hotels on the journey from his grandfather’s dishwashing roots to a ₹700-crore empire, and ...

If you're craving the celebrity chef experience, Gordon Ramsay has an entire fleet of global restaurants. These are the ...

It takes a lot of skill and charisma to become a celebrity chef, but sadly this talent doesn't always translate to a ...

It is time to roll out the red carpet in recognition of those that worked hard to keep customers at arm’s length When the year began, I was a listening ear to Your Problems, my column for the Observer ...

Examine the impact of outsourcing and automation on airlines and how it affects customer experience for passengers.

Replacing frontline service staff is the inevitable next step in automation for a consumer well-primed for service by machine You can save this article by registering for free here. Or sign-in if you ...

The hospitality market is in something of a lull currently, with new construction activity low and renovation more active. In spite of or, perhaps, because of this, designers serving the sector report ...

The company monitors passenger feedback for risky driver behavior. Some accused of serious sexual assault had prior records ...

But, a month later, it’s another expat CEO, and the head of India’s second-largest airline, who seems to be feeling the heat.

At almost any job, one quickly learns that the public perception of an industry or profession is generally flawed in some way ...