Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Read Baz Bamigboye's wide-ranging interview with 'After the Hunt' star Julia Roberts about the film, Luca Guadagnino, Ayo ...

The open call invites playwrights from across the state to submit original, underrepresented works for consideration.

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

I was completely enthralled when I first saw Paula Vogel’s “Indecent” at SF Playhouse in 2022, and even more so last week when I had the pleasure of watching an extremely talented cast and director ...

AI video magic! See how the Captions app uses a neural network to create eye contact and generate captions. Perfect for script readers! Editorial: Another daylight robbery of the U.S. Treasury Valerie ...

Live on stage from a Los Angeles warehouse on Wednesday, EA kicked off its Battlefield 6 multiplayer presentation with a crowd pleaser: Portal is back, and it's way more powerful. The custom games ...

Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with ...

The winners will be announced at the ICMI Global Contact Center Awards Party at ICMI’s Contact Center Expo, which takes place October 27-30 at the Loews Royal Pacific Resort in Orlando, Florida. The ...