Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

If you're looking for remote work, LinkedIn is still one of the best tools you can use! Many companies today not only po ...

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Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person answering your call isn’t the one who caused the issue—they’re the one trying ...

Jeff Somers is a freelancer who has been writing about writing, books, personal finance, and home maintenance since 2012. When not writing, Jeff spends his free time fixing up his old house. He has ...

EXCLUSIVE: After staging a tariff-inspired U.S.-vs.-Canada wrestling event last month, free streaming platform Zone-ify is rolling out a feature enabling viewers to play video games via their TV ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

Becoming an Accredited Customer Service Representative (ACSR) in the insurance industry can be an excellent career choice, especially for individuals who have a passion for helping people. At first ...

Full-service systems integrator, consultant, and manufacturer’s representative for broadcast media DNAV has launched a broadcast monitoring service designed to remotely connect the company’s field ...