Operator: Good morning, everyone, and thank you for joining us. With me today is Steven Sintros, President and Chief ...

Lately in Tyler, I’ve noticed something interesting: some businesses seem to have lost the plot on customer service… and ...

Multiple ongoing proof-of-concept projects are subject to customers' budget cycles and timing, creating uncertainty for ...

Outstanding Shares and Warrants -- 12.2 million shares, 852,000 warrants (including 167,000 at $2.85 expiring May 2026 and ...

Fraud is being driven by AI. Today, scammers are able to create highly personalised and convincing fraudulent schemes, ...

"The business sense uses of AI are ones that we think of as enhancing productivity for the human beings that are involved in a particular task," said Oxman.

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Sokal, an automotive digital advertising agency, outlined how to build a successful brand and website during a Society of ...

A stuffed sopapilla that defies description – a puffy, golden pillow of fried dough embracing a filling so perfect it might just bring tears of joy to your eyes. Walking through the front door, your ...

WASHINGTON, Nov 24 (Reuters) - U.S. President Donald Trump said he held a "very good" phone call with Chinese President Xi Jinping on Monday during which the leaders discussed the war in Ukraine, ...

A couple of months ago, reports claimed that Activision leadership wasn't particularly bothered about the hype surrounding Battlefield 6. Even in its off years, the Call of Duty franchise has seemed ...