The FCC is also considering a rule that would require companies to tell customers when their call is being handled outside the U.S. and allow callers to transfer to a U.S. center.

SUNNYVALE, Calif.--(BUSINESS WIRE)--Azul, the trusted leader in enterprise Java for today’s AI and cloud-first world, today announced that one of Asia’s largest digital payments platforms achieved up ...

VinFast on March 6 announced the signing of strategic Memoranda of Understanding with six electric scooter dealers in ...

The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

The FCC will vote this month on requiring certain businesses to train their call center employees in English language proficiency.

The Federal Communications Commission said ​on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based customer service workers to be ...

Leading energy and chemicals company standardizes 150+ mission-critical applications across 7,000 devices and 200 serversSUNNYVALE, Calif.--(BUSINESS WIRE)--Azul, the trusted leader in enterprise Java ...

The station, launched on March 1, 1936, is part of Poland’s public radio network. It broadcasts programmes on developments in Poland and the wider region, Polish foreign policy, the economy, business ...

COBOL is in the headlines again, and this time it is because of artificial intelligence (AI) – sparking conversations with tools emerging that claim t.

A single shared tongue sounds convenient until the right bus, the proper medicine, or the exact dish becomes urgent. Recent polling suggests plenty of travelers now lean on phone-based interpreting, ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Ludi Akue discusses how the tech sector’s ...